Return Policy

We want you to be completely satisfied with your purchase.

If for any reason a product does not meet your expectations, please contact your Consultant or live chat within 90 days of the shipment date of your order.
Personalized items may only be returned due to our manufacturer’s defect.
Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging.
All the return item, please send your consultant or live chat know your return shipping tracking number and name.

1. For a REPLACEMENT or a MISSING item request

We will not assess any delivery charges to you when we ship a replacement or missing item to the original address on your order. Additional charges may apply if you request a different shipping address from your original order. More detail, please contact your Consultant or live chat.

2.For a product EXCHANGE request

Not due to our manufacturing defect, such as when you change your mind about a product you ordered and want a different item, Please contact your Consultant or live chat first. If the item not ship yet(if shipping, system will send you a confirm email.), you can change the item you want and no charge. After we ship the item, we will assess delivery charges to you when we send the product exchange to you.

3.For a REFUND request

Not due to manufacturing defect, such as you change your mind about a product and want a refund on that product, we are willing to refund the payment to you, but not include shipping fees.

4.For a Damaged or a Wrong item request

should you receive damaged or a wrong item(s), please take photos and contact consultant or live chat, and we will send you another new one, in this case, we would not assess any shipping cost from you. Additional charges maybe apply if you request a different shipping address.

If you have any questions about product returns, please contact your Consultant or live chat or e-mail customer@jovivi.com. Thank you for your time.